At Cotopaxi, we strive to get your outdoor gear to you reliably and efficiently—whether you’re preparing for a mountain trek or everyday adventures. This Shipping Policy outlines our global delivery services, timelines, costs, and important guidelines to ensure a smooth receiving experience.
1. Shipping Eligibility & Coverage
We offer shipping to most countries worldwide with no minimum purchase requirement. Please note:
- We currently cannot ship to P.O. boxes, military addresses (APO/FPO), or regions with restricted import regulations (e.g., certain sanctioned territories).
- For remote locations (e.g., island territories, high-altitude regions), additional delivery time may apply—we’ll notify you at checkout if your address falls into this category.
- All shipments originate from our fulfillment center in Muscle Shoals, Alabama, United States.
2. Shipping Costs & Delivery Timelines
Our shipping services are designed to balance speed and affordability, with clear timelines for every destination:
2.1 Standard Worldwide Shipping (Free)
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Cost: $0 (no minimum order value required)
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Fulfillment Time: 1-3 business days (processing, packing, and handoff to logistics partners)
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Transit Time: 6-12 business days for most regions
Regional variations:
- North America: 4-7 business days
- Europe: 7-10 business days
- Asia & Oceania: 9-12 business days
- Central & South America: 10-14 business days
2.2 Expedited Shipping (Optional)
For time-sensitive orders, we offer expedited delivery at checkout:
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Cost: Calculated based on destination and package weight (displayed at checkout)
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Fulfillment Time: Same or next business day (for orders placed before 12:00 PM CT)
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Transit Time: 3-5 business days worldwide
Note: Shipping times exclude weekends, holidays, and customs processing delays.
3. Order Processing & Tracking
3.1 Order Handling
- We process orders Monday-Friday (excluding U.S. federal holidays). Orders placed after 12:00 PM CT will be processed the next business day.
- For custom or personalized gear (e.g., monogrammed backpacks), additional processing time of 2-3 business days applies—this will be noted on the product page.
3.2 Tracking Your Shipment
- Once your order ships, we’ll send a confirmation email with a tracking number and link to monitor delivery status in real time.
- Tracking updates may take 24-48 hours to appear in the logistics provider’s system after shipment.
- For expedited orders, we provide premium tracking with milestone alerts (e.g., "Out for Delivery," "Customs Cleared").
4. Customs, Duties & Import Regulations
International shipments are subject to local customs requirements—please review these critical details:
4.1 Tax & Duty Responsibility
- You (the recipient) are solely responsible for all import duties, taxes, and customs fees imposed by your country/region. These charges are not included in your order total and will be collected by the delivery carrier upon receipt.
- For estimates on potential fees, contact your local customs authority with your order’s HS Code (we provide 6-digit HS Codes for all shipments per international trade standards ).
4.2 Country-Specific Requirements
To avoid customs delays, we adhere to destination-specific regulations:
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United States/Canada: No Pallet/Container-style packaging accepted; all shipments include detailed item descriptions and HS Codes .
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Mexico: Requires recipient’s RFC/TIN number (provided at checkout); packages must display cargo weight and volume .
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Central America (Costa Rica, El Salvador, etc.): No Sea WayBill or 电放 (telex release) allowed; 收货人 must be a local registered company with valid Tax ID .
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Panama/Jamaica: All shipments require 6-digit HS Codes; mixed-item orders must list codes per product category .
4.3 Customs Delays
While we ensure all documentation is complete, customs processing times vary by destination and are beyond our control. If your package is held, the carrier will contact you directly with instructions—reach out to our support team if you need assistance.
5. Packaging & Product Protection
We package gear to withstand transit while minimizing environmental impact:
- All products use recyclable or reusable packaging (e.g., kraft paper boxes, compostable poly bags).
- Fragile items (e.g., water bottles, electronics accessories) include extra padding to prevent damage.
- For large gear (e.g., tents, backpacks), we use compression packaging to reduce carbon footprint during shipping.
6. Shipping Issues & Resolution
We’re here to help with delivery problems—please act promptly for the best results:
6.1 Missing or Lost Packages
- If your tracking shows "Delivered" but you haven’t received the package, check with neighbors or building management first (carriers often leave packages in secure locations).
- Contact us at service@catapoxii.com within 3 days of the "Delivered" status—we’ll file a claim with the carrier and resolve it within 5-7 business days.
- For packages marked "Lost in Transit" (no updates for 7+ days), we’ll issue a full refund or send a replacement at your preference.
6.2 Damaged in Transit
- If your gear arrives damaged, take photos of the packaging and item within 48 hours of delivery.
- Email the photos + your order number to service@catapoxii.com—we’ll arrange a free replacement or full refund without requiring you to return the damaged item.
6.3 Delivery Delays
- Most delays are due to customs holds, weather events, or peak shipping periods (e.g., holidays).
- For standard orders delayed beyond 15 business days, we offer a 10% store credit as a goodwill gesture.
- Expedited orders guaranteed for 3-5 day delivery qualify for a full shipping fee refund if delayed beyond 7 days (excludes customs-related delays).
7. Order Changes & Cancellations
- You may modify your shipping address or cancel an order only if it hasn’t shipped yet. Contact us at service@catapoxii.com with your order number—we’ll confirm changes within 1 business day.
- If your order has already shipped, we cannot redirect it—please contact the carrier directly using your tracking number.
8. Need Help?
For questions about shipping status, customs requirements, or delivery issues:
- Support Hours: Monday-Friday, 9:00 AM-5:00 PM CT
- Address: Cotopaxi Fulfillment Center, 275 South Holland Drive, Muscle Shoals Alabama 35661, United States
We partner with trusted logistics providers (DHL, FedEx, and regional carriers) to ensure reliable delivery. Rest assured, your gear is in good hands until it reaches you.