At Cotopaxi, we’re committed to supporting your adventures and addressing your questions—whether you need help with an order, have feedback about our gear, or want to learn more about our “Gear For Good” mission. Below are the best ways to reach us.
1. Email Support (Fastest Response)
Email is our preferred channel for most inquiries, as it lets us resolve issues with clarity and share necessary details (like tracking links or return forms) directly. We aim to reply within 1–2 business days.
What to Include in Your Email:
Your full name (matching your order, if applicable)
Order number (for purchase-related questions)
Clear description of your request or issue
Photos (if reporting defects, shipping damage, or other visual concerns)